YOUR INFORMATION. HANDLED WITH CARE.

Information we collect

We collect information that you choose to provide when you start a project, open a support ticket, contact us or use a client service. The fields shown at the point of collection explain what is needed.

• Name, email address, phone number and company details
• Project requirements, budgets, timelines and selected services
• Support ticket details, website or domain and troubleshooting notes
• Technical information needed for security, abuse prevention and reliable operation, such as browser type and a one-way hash used for submission rate limiting

How we use information

• Respond to enquiries and provide proposals, hosting, support or other requested services
• Create, route, update and track support tickets
• Operate, secure and improve this website and our services
• Send service-related confirmations and updates
• Prevent spam, fraud and misuse
• Meet legal, accounting and contractual obligations where applicable

Service providers

We use carefully selected service providers to operate this website and process requests. This may include Vercel for website hosting and delivery, Supabase for secure data storage, and Resend for transactional email. They process information only for the service they provide to us and under their own security and privacy commitments.

Cookies and analytics

Cookies are small files stored by a browser. Essential cookies may be used for preferences, security and features you request. If analytics or third-party media are enabled, they may use cookies or similar technologies to help us understand performance and usage.

You can control cookies using your browser settings. Disabling essential storage may affect parts of the website. We will update this section if the tracking technologies used by the published site change.

Security and retention

We use reasonable technical and organisational safeguards and restrict access to private project and support records. Please do not send passwords, payment card details or secret access keys through public forms.

We keep information only for as long as it is needed for the stated purpose, to maintain service records, resolve disputes or meet legal and contractual requirements.

Your choices

You may contact us to ask about, correct or request deletion of personal information we hold, subject to any information we are required to keep. We may need to verify your identity before acting on a request.

Children and external links

Our services are intended for organisations and adults. We do not knowingly request personal information from children. Links to external websites are governed by the privacy policies of those websites.

Contact and changes

Questions about privacy can be sent to info@diwanstyle.com. We may update this policy when our website, providers or legal obligations change; the latest revision date will appear at the top of this page.